Transfer of business services (Pukka Insure Ltd to Action 365 Ltd trading as Pukka Services)

 

On 01/05/2020 Pukka Insure Ltd (registration number FSC12808) transferred its functions to Action 365 Ltd T/A Pukka Services (FCA registration number 306011).

What this means to policy holders:

In effect, the only change you will notice is that on documentation received, you will see a change from Pukka Insure Ltd to Pukka Services.  Their registration number will also change from FSC12808 to 306011. All other aspects policies will remain exactly the same.

Insurance, its coverage and policy terms and conditions remain identical to those that were purchased. Your insurance broker, will still manage your policy for any adjustments, cancellations , renewals and policy queries will continue to be handled by them.

The insurer of your policy has not changed and and claims will remain to be looked after by Action 365 Ltd.

All the contact numbers will remain the same, and if you are currently dealing with Pukka Insure for any reason the contact details used will continue to work. All correspondence will be dealt with by Pukka Services, as such any individual currently dealing with your individual case may change.

If you have any questions please contact your broker

 

Pukka Insure Ltd

NOTE: Some policies backed by QIC Europe Limited and/or Gefion Insurance Ltd continue to be administrered by Pukka Insure until the expiry date of the policy or upon cancellation, whichever is soonest. 

Who are Pukka Insure Ltd?

 

Pukka Insure Ltd is a private limited company incorporated in Gibraltar (Company Number: 113487), Registered Office: Suite 2, The Cottage, 13-15 Giros Passage, Gibraltar. We are licenced to provide General Insurance Intermediary Services. The firm is authorised to carry out services in the UK via freedom of services. We are authorised and regulated by the Gibraltar Financial Services Commission (21993) and subject to limited regulation by the Financial Conduct Authority.

Insurance policies administered by Pukka Insure Ltd are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the scheme if the insurance underwriter cannot meet its obligations.  Further information about compensation scheme arrangements is available from the FSCS website www.fscs.org.uk or write to Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU.

Complaints

If there is an issue with the way the policy was sold then the complaint may be passed on to the broker to deal with.

Should you feel the need to complain about the arrangement of your policy please contact your insurance intermediary in the first instance.

Pukka recognises the importance of service and the firm sets outs high standards. Should there be an occasion when Pukka does not meet your expectations, Pukka is committed to dealing with any complaint in a thorough and professional manner.

You can make a complaint by contacting us by any of the following means:

Write to the Head of Compliance, Pukka Insure Ltd, Suite 2, The Cottage, 13-15 Giros Passage, Gibraltar, GX11 1AA;
E-mail your complaint to: compliance@pukka.gi
Or telephone on 0800 2404 995


Pukka Insure will acknowledge your complaint promptly, normally within five working days of receiving it.

Once Pukka Insure have completed its investigation, the firm will write to you with the results of the said complaint investigation giving an explanation of the firms’ conclusion no later than eight weeks from the date your complaint was received.

If you are dissatisfied with the firm’s response, you may then refer the said complaint to the Financial Ombudsman Service on:

0800 023 4567

www.financial-ombudsman.org.uk